It’s Valentine’s night, not just a regular Tuesday night. Any decent establishment should know to properly staff their employees to handle a high volume night. Well. I went to Bossa Nova for a friend’s birthday and endured one of the worst customer service experiences. We had a large party of about a dozen people. The booth had enough seats to accommodate all of us and when I arrived, the place settings were already set. The waitress took our drink order and leisurely came by to service the stragglers who came in late. When we finally ordered our food, we had the option of either ordering straight off their regular menu or from the prix fixe menu. With our large group, two people ordered off the prix fixe and everyone else ordered enough tapas to feed our army of guests. About 45 minutes later, the food started to pour out. With no rhyme or reason, the server came by and started to drop off food plates. I asked, “What are you bringing out?” His smart ass replies, “I’m bringing what you ordered.” No shit asshole. Clearly I can see that. With at least 6 plates simultaneously coming out, he should have had the common courtesy to tell us what was on each plate. I told him, “We don’t remember what we ordered. Can you tell us which dishes are part of the prix fixe menu?” He responds, “Look, I’m just the server. I bring out the food. You can ask your waitress.” What.a.fucking.moron. I desperately looked for his hat and cymbals, like typical performing monkeys have – But no such luck. I wondered if I gave him a penny he’d sing and dance. Two hours into the meal, we asked for the check. After waiting 45 minutes for requested silverware (since there wasn’t enough place settings) and still waiting for the check, I stood up and looked for the waitress (which was no where to be found). One of the servers came and I asked, “Could we please have 2 boxes to go and the check. Now.” She looked at me as if I was going to laugh. “We’ve been waiting for 45 minutes for the check. I really need to go.” She replies, “I’m asking for your patience tonight because we’re really busy…. And we made special arrangements to accommodate your large party on Valentine’s night.” Then she walks off. I completely understand restaurants being busy on Valentine’s night – but people in the hospitality industry should know AND expect a packed house on nights like these. Definitely not our fault for the manager’s lack of common sense to properly staff their employees. If serving a reservation that was made 2 weeks ago “accommodating a large group”, I’d hate to see what they do with their normal business. While checking the status of our waitress sorting the bill, I asked a bus boy, “Who is your manager tonight?” He responded, “We don’t have one tonight.” What kind of business are they running? I’ve dined at Bossa Nova a few times in the past and had regular service. Nothing over the top, but nothing as terrible as tonight. I wonder if they’re under new management. Whatever the case – The food is pretty good, the place is cute but the service sucks ass. Keep that in mind if you ever go – Make sure you have at least 3 hours to spare for shitty service.
February 15, 2012
Bossa Nova can bite me
This entry was posted on Wednesday, February 15th, 2012 at 1:46 am and tagged with bossa nova, brazilian, Customer Service, random rants, San Francisco, tapas and posted in Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed.
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